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General FAQs

What is Alternative Billing?

An Alternative payment is a payment method other than the usage of the traditional credit card. Alternative payments are just as popular as credit card payments. However, not everyone has a credit card or likes to use them online. Especially outside the United States, credit card coverage is as low as 10% and is certainly not a widespread payment method.

Consumers outside the United States like to pay with their well-established local payment methods or with those methods that they are accustomed to. EuroDebit ® offers merchants a variety of payment methods that will limit the exposure and risks involved in providing services online to customers worldwide.

What documents do you require from me to setup my account?

Documentation needed varies by client type. If you are signing up as an individual, you only need to provide your passport and a copy of a utility bill. If you are signing up as an incorperation, you need to supply a passport or ID of the contract owner and any signatories, incorperation papers including shareholders, and a voided check (optional - if your bank does not issue checks).

How much can I expect my sales to increase with your services?

Actual increase varies largely on how well you target your alternative markets. It is not uncommon for us to see our clients experience a 30% or more increase in their sales from before setting up alternative payment types!

Are there any setup fees?

Our standard setup does not require any setup fees! Some special setup types may require small fees, but such instances are rare, and for most of our clients these setup fees do not apply. Such fees only apply for services such as Virtual Terminal, batch transaction processing, and installation of MIVA shopping cart software.


What is SEPA?

On August 2014, the Single Euro Payments Area (SEPA) initiative replaced the sysytem of using the individual countries' account and routing numbers with a standardized IBAN (International Bank Account Number) and BIC (Bank Identifier Code). This facilitates easier cross-border payments and standardized bank information.

What does SEPA stand for?

SEPA stands for the Single Euro Payments Area.

What is an IBAN and BIC?

IBAN stands for International Bank Account Number. It consists of an international part containing the country code and check number, and a nationally defined component. The length of the IBAN varies by country. Germany, for example, has 22 digit IBANs.

BIC stands for Bank Identifier Code ( also known as SWIFT code). It is the unique identification of bank/credit institutions and is eight or eleven characters long.

Learn more about IBAN and BIC.

Where can I find my IBAN and BIC?

Your IBAN and BIC can be found on your bank statement, or on the back of a recent bank card. You can also ask your bank for them.

What currency can I process with SEPA?

All SEPA transactions need to be processed in Euro.

How does a consumer make a SEPA payment?

Payments are made via bank transfer. Consumers based in the SEPA countries and territories provide their International Bank Account Number (IBAN) to complete a payment.

Are the funds transfered immediately?

Funds are not transferred immediately, and completion time depends on the country the funds are sent from. The Merchant tool provides webhooks for each status change so you can determine at which state you want to mark the transaction as complete.

Why is having SEPA important?

SEPA eliminates the roadblocks of cross-border bank transfers so people in different countries can buy and sell as if they were in the same country without having to have bank accounts in different countries. This creates a single market of more than 520 million people in 50 countries and territories who can make payments in euros under the same conditions, regardless of their location.

What steps can I use to prevent Chargebacks?

We offer a tool called SMS Verification, which requires the consumer to have a valid phone number. To verify the consumer's identity, they receive a text message on the phone, which they need to enter into the payment form before the transaction is submitted. SMS verification is enabled by default and considered mandatory for SEPA processing, however, can be disabled on a case by case basis upon written request.